Information on the right of withdrawal for consumers in respect of services booked online from DokTing. As of: 12 July 2026.
Consumers have the right to withdraw from a service contract concluded online within fourteen days without giving any reason.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or self-employed professional activity.
The withdrawal period is fourteen days from the day the contract is concluded.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement, for example by email or by letter sent by post.
DokTing - Hazem Ibrahim
Operator of DokTing
Berliner Straße 24b
23738 Lensahn
Germany
Email: info@dokting.de
Phone: +49 152 29555290
You may use the model withdrawal form below, although this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your notification of the exercise of the right of withdrawal before the withdrawal period expires.
If you withdraw from this contract, we shall reimburse all payments we have received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal.
For this reimbursement, we will generally use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no case will you be charged any fees as a result of this reimbursement.
DokTing's services may include organizational support, document preparation, application support, general guidance, and administrative assistance. If you expressly request that we begin the service during the withdrawal period, and we then begin the service before the withdrawal period expires, you may, in the event of withdrawal, be required to pay a reasonable amount for the services already provided up to the point of withdrawal.
If the service has been fully provided and, before the service began, you expressly agreed that we should begin performance before the withdrawal period expires and confirmed that you may lose your right of withdrawal upon full performance of the contract, the right of withdrawal may lapse under the statutory conditions.
Where a service consists of the supply of digital content (e.g. finished application documents as a file), the right of withdrawal expires if you have expressly consented to us beginning performance before the end of the withdrawal period, have confirmed your awareness that you thereby lose your right of withdrawal, and we have provided you with confirmation of the contract on a durable medium (Section 356 (5) German Civil Code).
For individually provided services — such as reviewing documents, creating or optimizing application documents, preparing overviews, evaluating uploaded documents, or organizational assistance — time and effort may already arise once processing begins. This portion already provided may be taken into account in the event of an effective withdrawal, within the statutory limits.
If you wish to withdraw from the contract, you can use the following form and send it to us:
To DokTing - Hazem Ibrahim
Berliner Straße 24b
23738 Lensahn
Germany
Email: info@dokting.de
I/we hereby withdraw from the contract concluded by me/us for the provision of the following service:
Ordered on: [insert date]
Name of consumer(s): [insert name]
Address of consumer(s): [insert address]
Email address: [insert email address]
Date: [insert date]
Signature of consumer(s): [only for notification on paper]