Information on the right of withdrawal for consumers in respect of services booked online from DokTing. Version dated: 7 September 2026
Only the German version is legally binding. This English text is a non-binding courtesy translation.
Only the German version is legally binding. This English text is a courtesy translation.
Withdraw from contract Withdrawal function under § 356a BGB — no account needed
Binding German version: AGB · Widerrufsbelehrung · Datenschutz · Leistungsbeschreibungen · Impressum
(1) This instruction applies to consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 German Civil Code, BGB).
(2) It applies to contracts for the provision of services and for the supply of digital content not supplied on a tangible medium, concluded by means of distance communication, in particular via the website dokting.de.
(3) Entrepreneurs within the meaning of Section 14 BGB have no right of withdrawal.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which the contract was concluded.
The period does not begin before we have informed you of your right of withdrawal in accordance with Article 246a Section 1 paragraph 2 sentence 1 no. 1 of the Introductory Act to the German Civil Code (EGBGB) (Section 356 paragraph 3 BGB). The right of withdrawal expires at the latest twelve months and fourteen days after conclusion of the contract (Section 356 paragraph 4 BGB), unless it has already expired earlier in accordance with clause 6. If the last day of the period falls on a Saturday, a Sunday or a public holiday recognised at DokTing’s registered seat, the period ends on expiry of the next working day (Section 193 BGB).
To exercise your right of withdrawal, you must inform us
DokTing – Hazem Ibrahim
Berliner Straße 24b
23738 Lensahn
Germany
E-mail: info@dokting.de
Telephone: +49 152 29555290
by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not obligatory.
Withdrawal function (Section 356a BGB): You may also declare your withdrawal via our electronic withdrawal function: the button “Withdraw from contract” in the footer of every page and at the top of this instruction, page dokting.de/en/widerruf-formular.html. Your name, the order number or a description of the contract and an e-mail address are sufficient; no customer account or release code is required. We will acknowledge receipt of your declaration without undue delay by e-mail, stating its content, date and time of receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested that the performance of services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract (Section 357a paragraph 2 BGB).
(1) During the ordering process you may, by means of a separate, optional confirmation box, expressly request that DokTing begin the service before expiry of the withdrawal period, and at the same time confirm your awareness that your right of withdrawal expires upon complete performance of the service. The box is unchecked by default; the order can be placed without this request.
(2) Requesting early commencement is voluntary; the contract can also be concluded without it. If you have not requested early commencement, DokTing waits until the withdrawal period has expired before performing the service; in both cases, performance begins only after receipt of payment and of the required documents. Payment, invoice and the upload link for your documents are available to you in both cases. If you have requested early commencement and withdraw from the contract before the service has been fully performed, a reasonable amount corresponding to the proportion of the services already performed may be owed, provided we have informed you properly and your express request is on record (Section 357a paragraph 2 BGB). The mere beginning of the service does not remove your right of withdrawal; it expires early only upon complete performance of the service under the conditions of Section 356 paragraph 5 BGB.
(3) Wording of the optional declaration made during the ordering process:
“I expressly request that DokTing begin the service before expiry of the statutory withdrawal period. I am aware that my right of withdrawal expires upon complete performance of the service.”
(4) Whether you made this request is recorded – with its wording, display language, date and time – in the contract documentation, which you receive with the contract confirmation by e-mail and which is additionally available to you as a PDF file in the customer portal. For customers who did not make the request, no such request is documented.
(1) If you requested early commencement of the service and you withdraw from the contract before the service has been fully performed, you owe compensation for the value of the services already performed up to the time of withdrawal (Section 357a paragraph 2 BGB).
(2) Basis of calculation. Compensation is calculated proportionately. The decisive factor is the ratio of the services already performed up to receipt of the notice of withdrawal to the full scope of the services provided for in the contract, applied to the total price agreed. If the total price agreed is excessive, the compensation is calculated on the basis of the market value of the service performed.
(3) The following service components in particular are taken into account as performed: the initial review of the profile and documents carried out, written assessments and overviews handed over, application documents created or revised, application packages compiled, lists researched and handed over, consultation and follow-up appointments attended, as well as third-party fees included in the price and already paid out.
(4) You owe compensation only if you expressly requested early commencement and we previously informed you properly of your right of withdrawal and of the obligation to pay compensation for value.
(5) For digital content not supplied on a tangible medium (for example files in the customer portal) you owe no compensation for value in the event of an effective withdrawal (Section 357a paragraph 3 BGB). DokTing does not rely on the right of withdrawal having expired merely because such content was opened or downloaded; it continues to exist within the period.
(1) Services (Section 356 paragraph 5 BGB). In the case of a contract for the provision of services, your right of withdrawal expires if we have fully performed the service and only began performance after you gave your express consent and at the same time confirmed your awareness that you would lose your right of withdrawal upon complete performance of the contract by us. The handover of individual files (e.g. a PDF) does not constitute complete performance of the entire package.
(2) Digital content (Section 356 paragraph 6 BGB). Where a service consists of supplying digital content not supplied on a tangible medium – for example completed application documents as a file – the right of withdrawal could by law expire early under the conditions stated there. DokTing does not make use of this early expiry: the optional early-commencement box in the ordering process is not used as consent to the loss of the right of withdrawal for digital content, and merely opening or downloading files does not remove your right of withdrawal. It continues to exist within the period; in the event of an effective withdrawal you owe no compensation for value for digital content (clause 5 paragraph 5).
(3) Within the running withdrawal period, your right of withdrawal continues to exist as long as it has not expired prematurely under the statutory conditions. The consequences of an effective withdrawal are governed by clauses 3 and 5. A withdrawal declared after expiry of the period, or a declaration that we cannot assign to a contract, is likewise received and reviewed; we will inform you of the outcome.
(4) You will receive a completion confirmation regarding the full performance of the service.
(1) In the case of individually performed services – such as the review of documents, the creation or optimisation of application documents, the preparation of overviews, the evaluation of uploaded documents or organisational support – time and material expenditure arises as soon as processing begins.
(2) The portion already performed will be taken into account in the event of an effective withdrawal within the framework of clause 5.
(3) Where third-party fees included in the price (e.g. application or filing fees) have already been paid to the competent body before receipt of the withdrawal and are not refunded by that body, they will likewise be taken into account within the framework of clause 5.
(If you wish to withdraw from the contract, please complete this form and send it back.)
To
DokTing – Hazem Ibrahim
Berliner Straße 24b
23738 Lensahn
Germany
E-mail: info@dokting.de
I/We () hereby give notice that I/we () withdraw from my/our (*) contract for the provision of the following service:
Ordered on: _____________________________________________________
Order number: ___________________________________________________
Name of consumer(s): ____________________________________________
Address of consumer(s): _________________________________________
E-mail address: _________________________________________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ___________________________________________________________
() Delete as appropriate.*