Terms & Conditions for the use and booking of support services via DokTing. As of: 12 July 2026.
These General Terms & Conditions apply to all contracts between DokTing Gewerbe, the operator of the DokTing website, and clients regarding the services offered on the website, unless differing individual agreements have been made.
The services are aimed in particular at persons seeking support with study, career, recognition, application, or orientation processes relating to Germany.
DokTing - Hazem Ibrahim
Operator of DokTing
Legal form: sole proprietorship / registered trade
Represented by: Hazem Ibrahim
Berliner Straße 24b
23738 Lensahn
Germany
Email: info@dokting.de
Phone: +49 152 29555290
DokTing offers administrative support, organizational assistance, document preparation, application support, general guidance, and structured support for study, career, and recognition pathways in Germany.
The specific content, hour allotments, prices, and service limits result from the respective package description on the website or from an individual agreement.
DokTing does not provide legal advice within the meaning of the German Legal Services Act (RDG) or representation before authorities or courts. DokTing does not represent clients before authorities, courts, embassies, universities, recognition bodies, employers, or other third parties.
DokTing does not guarantee the granting of a visa, admission to studies, professional recognition, a job, an invitation to an interview, or any particular administrative, academic, or professional outcome. Decisions are made exclusively by the respective competent authorities.
A contract is concluded when the client selects a paid service or package on the website, enters the required data, gives the necessary confirmations regarding the Terms & Conditions, the Privacy Policy, the Withdrawal Policy, early commencement of services, and the obligation to pay, and completes the order process via the designated button, for example “Order now subject to payment” („Zahlungspflichtig bestellen“).
After receipt of the order, an order confirmation or invoice may be sent by email. In the case of advance payment, processing generally begins after receipt of payment, unless expressly agreed otherwise.
All prices are stated in euros. The prices shown on the website at the time of booking apply.
In accordance with § 19 of the German VAT Act (UStG) (small-business regulation), no value added tax is shown.
According to the current project status, advance payment / bank transfer is offered as the payment method. The processing of paid services may be made dependent on receipt of payment.
For packages with a specific hour allotment, the service covers only the temporal and substantive scope stated in the respective package description. Unused services can only be used within the scope of the respective agreement. Additional services, extra effort, or special requests require a separate agreement and may incur additional costs.
Clients are obliged to provide complete and accurate information, to submit the required documents in good time and in legible form, to notify changes, to respond appropriately to queries, and to bear responsibility for the accuracy of the documents and information submitted.
Official deadlines, appointments, fees, and requirements of authorities, universities, employers, or recognition bodies must be observed by the client themselves, unless organizational support for this has been expressly agreed.
Communication generally takes place by email or via the contact and booking channels provided on the website. Clients must ensure that the email address provided is reachable and that messages from DokTing can be received.
Stated processing times, schedules, or estimates are guidance values only, unless they have been expressly agreed as binding. Delays may arise in particular from missing documents, queries, waiting times at external bodies, or changes in requirements.
Requirements of universities, employers, recognition bodies, authorities, immigration offices, embassies, or other third parties may change. DokTing endeavours to provide careful guidance based on the available information but accepts no guarantee for the completeness, timeliness, or binding nature of external requirements.
If clients expressly request that DokTing begin the service before the withdrawal period expires, compensation for the value of services already provided may be owed in the event of withdrawal. Upon full performance of the service, the right of withdrawal may lapse under the statutory conditions, provided the necessary consents and confirmations are in place.
Consumers have a statutory right of withdrawal, insofar as it is not excluded or has not lapsed. Details can be found in the separate Withdrawal Policy.
DokTing is liable without limitation for damages arising from injury to life, body, or health that are based on a breach of duty by DokTing, its legal representatives, or vicarious agents, as well as for damages based on an intentional or grossly negligent breach of duty.
In the case of ordinary negligence, DokTing is liable only for the breach of material contractual obligations and limited to the foreseeable damage typical of the contract. Statutory grounds for liability remain unaffected.
DokTing is not liable for decisions, assessments, processing times, or actions of embassies, authorities, immigration offices, universities, employers, recognition bodies, payment service providers, or other third parties. This applies in particular to visas, admissions, recognitions, employment contracts, invitations, official decisions, or other outcomes of external procedures.
Texts, templates, overviews, checklists, structures, application documents, or other working materials created by DokTing are protected by copyright insofar as they are eligible for protection. Clients receive a simple, non-transferable right of use for their own personal purposes within the scope of the booked service.
Information on the processing of personal data can be found in the Privacy Policy.
The contract generally ends upon full performance of the booked service or upon exhaustion of the agreed hour allotment. The right to extraordinary termination for good cause remains unaffected.
DokTing is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless there is a statutory obligation to do so.
The former EU platform for online dispute resolution was discontinued on 20 July 2025; therefore, no ODR link is provided on this website.
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods, insofar as no mandatory consumer protection provisions conflict with this. If the client is a merchant, a legal entity under public law, or a special fund under public law, a legally permissible place of jurisdiction at the provider's registered office may be agreed.
Should individual provisions of these Terms & Conditions be or become invalid, the validity of the remaining provisions remains unaffected. The statutory provision shall replace the invalid provision.
Qualification code: The qualification code confirms that a free initial call and an initial administrative review of the situation took place before booking. Its limited validity keeps the assessment current; renewal is free on request. The code creates no payment obligation and no entitlement to a particular outcome, service or price reduction.