Terms & Conditions for the use and booking of support services via DokTing. Version dated: 12 September 2026
Only the German version is legally binding. This English text is a non-binding courtesy translation provided for comprehension only. In the event of any discrepancy between the language versions, the German wording alone shall prevail.
Binding German version: AGB · Widerrufsbelehrung · Datenschutz · Leistungsbeschreibungen · Impressum
(1) These General Terms and Conditions (hereinafter the “Terms”) shall apply to all contracts for services rendered against payment and free of charge between DokTing – Hazem Ibrahim (hereinafter “DokTing”) and the customer (hereinafter uniformly the “Customer”) which are concluded via the website dokting.de, via the customer portal or by way of electronic communication.
(2) A consumer (Verbraucher) is any natural person who enters into a legal transaction for purposes which predominantly can be attributed neither to his or her commercial activity nor to his or her self-employed professional activity (Section 13 BGB (German Civil Code)). An entrepreneur (Unternehmer) is a natural or legal person or a partnership with legal capacity which, when entering into the legal transaction, acts in the exercise of its commercial or self-employed professional activity (Section 14 BGB).
(3) Deviating, conflicting or supplementary general terms and conditions of the Customer shall not become part of the contract unless DokTing has expressly consented to their application in text form (Textform).
(4) The version of these Terms which was published on the website at the time the contract was concluded shall apply exclusively to the individual contract. Subsequent amendments to these Terms shall apply only to contracts concluded after their publication; contracts already concluded shall remain unaffected.
(5) Individual agreements between DokTing and the Customer shall take precedence over these Terms (Section 305b BGB).
(1) The Customer's contracting party is:
DokTing – Hazem Ibrahim
Legal form: sole proprietorship / registered trade (Einzelunternehmen / Gewerbe)
Owner: Ing. Hazem Ibrahim
Berliner Straße 24b
23738 Lensahn
Germany
E-mail: info@dokting.de
Telephone: +49 152 29555290
(2) Pursuant to Section 19 UStG (German VAT Act, small-business rule), no value added tax is shown.
(3) The trade registration (Gewerbeanmeldung) has been filed with the Municipality of Lensahn / Amt Lensahn, Eutiner Straße 2, 23738 Lensahn. The registered activity reads as follows:
„Erbringung von Service- und Beratungsleistungen für internationale Studierende, Auszubildende und Fachkräfte: Studien- und Ausbildungsberatung, Begleitung bei Anerkennungsverfahren von Berufsqualifikationen (alle Branchen, inkl. Gesundheitsberufe), Fachkräfte-Job-Matching und Personalvermittlung (ohne Arbeitnehmerüberlassung) sowie Dokumentenorganisation im Zusammenhang mit der Visumsvorbereitung und Ankunfts-/Wohnorientierung (keine Rechtsberatung/-vertretung).“
Explanatory translation: “Provision of service and advisory services for international students, trainees and skilled workers: study and vocational training advice, assistance with procedures for the recognition of professional qualifications (all sectors, including the health professions), skilled-worker job matching and recruitment placement (without temporary agency work (Arbeitnehmerüberlassung)), as well as document organisation in connection with visa preparation and arrival/housing orientation (no legal advice or legal representation).”
(4) The further provider information is set out in the legal notice (Impressum).
(1) The contract language is German. The contract shall be concluded exclusively in the German language.
(2) The website additionally provides the Terms, the withdrawal instruction (Widerrufsbelehrung) and the privacy policy in the Arabic and English languages. These translations are non-binding reading aids. Only the German version shall be legally authoritative; in the event of discrepancies between the language versions, the German wording shall prevail.
(3) The Customer shall confirm the precedence of the German version during the ordering process by means of a separate confirmation checkbox. This confirmation shall be recorded in the contract documentation pursuant to Section 11.
(4) Contract documents, invoices, descriptions of services and completion notifications shall be drawn up in the German language. DokTing may in addition communicate in Arabic or English; this shall not affect the precedence of the German version and shall not give rise to any claim to communication in a particular language.
(1) Contracts shall be concluded exclusively with natural persons having unrestricted legal capacity who have reached the age of 18, and with companies and other legal persons. The natural person for whose benefit the service is rendered must likewise have reached the age of 18; this also applies to contracts with companies and legal persons.
(2) During the ordering process the Customer shall expressly confirm that he or she has reached the age of 18 and has unrestricted legal capacity, and that the person for whom the service is booked has likewise reached the age of 18. This confirmation is a prerequisite for the submission of the order; it does not involve any verification of identity documents.
(3) DokTing does not accept orders from persons under 18 or orders for services benefiting persons under 18. This also applies where a parent, legal representative or another adult places the order or pays the fee. The validity of declarations made or contracts concluded nonetheless is governed by the statutory provisions.
(4) Where incorrect information is provided about age, legal capacity or the beneficiary’s age, DokTing’s rights depend on the applicable statutory requirements. In particular, avoidance under section 123 BGB may be available where fraudulent misrepresentation caused the contract to be concluded; an incorrect statement alone does not automatically create this right. Any unwinding of the contractual relationship is governed by the statutory provisions. No flat-rate or automatic deduction is made for services performed.
(5) DokTing renders the contractual support services exclusively for persons who have reached the age of 18. Services for the benefit of minors are not offered even where parents, legal representatives or other adults conclude the contract or assume the remuneration.
(1) DokTing renders administrative support, organisational assistance, document preparation, application support, general orientation and structured support in study, occupational, recognition, application and arrival processes in connection with Germany, within the scope of the registered activity reproduced in Section 2(3).
(2) The specific contents, components, quotas, prices, performance periods and service limits are set out in the description of the respective booked package on the website in the version applicable at the time the contract is concluded, or in a separate individual agreement in text form (Textform).
(3) In the event of contradictions between the package description and these Terms, the package description shall prevail insofar as it concerns the content of the services.
(4) The services rendered by DokTing are services (Dienstleistungen). What is owed is the careful performance of the activities described, not the occurrence of a particular result.
(5) Services which are not expressly named in the package description are not owed. In particular, the following do not form part of the services: the payment of third-party fees beyond the amounts expressly named in the package description, translation and certification costs, language courses, examination fees, travel and visa fees, as well as costs for a blocked account (Sperrkonto) and health insurance.
(1) To the extent included in the booked package or in a separately agreed nursing module, DokTing – Hazem Ibrahim undertakes, under a power of attorney limited to the respective procedure, the administrative submission of applications and documents reviewed and released by the Customer, mere status enquiries, and the forwarding of communications and released supplements. This is subject to admissibility in the respective procedure and to compliance with the requirements of the receiving body. Personal declarations, signatures and appointments prescribed by law remain with the Customer. Individual legal advice and representation in court are excluded.
(2) In particular, the following do not form part of the services: the individual legal assessment of the specific case, the examination of prospects of success, the selection of a particular residence title or legal avenue, the selection of a federal state (Bundesland) according to legal considerations, the legal interpretation of official decisions (for example official notices (Bescheide)), the drafting of objections, legal remedies or court actions, as well as the individual legal assessment of points or eligibility, the choice of a recognition or evaluation route on the basis of a legal examination of the individual case, and the legal calculation of time limits for legal remedies.
(3) Where there is a need for individual legal advice, DokTing shall refer the Customer to an admitted lawyer or to the competent official body.
(4) DokTing does not promise any particular outcome. In particular, DokTing does not guarantee the granting of a visa, any advance approval (Vorabzustimmung), any admission to study, any professional recognition or statement of comparability (Zeugnisbewertung), any employment position, any invitation to a job interview, any licence to practise (Approbation) or professional practice permit (Berufserlaubnis), and no other official, academic or professional success. All decisions are taken exclusively by the respective competent bodies, higher education institutions and employers.
(5) DokTing passes on information as to requirements, procedures and competent bodies as general orientation on the basis of the publicly available sources in each case. Individual legal questions are to be clarified with the competent body or with a person authorised to provide legal advice.
(1) The subject matter of the packages which concern the preparation of application documents, the speculative application (Initiativbewerbung) or assistance with the job search – in particular “Preparation of the Professional Application Documents” (“Vorbereitung der beruflichen Bewerbungsunterlagen”) and “Complete Career Package – Advisory and Training Support” (“Komplettes Karrierepaket – Beratungs- und Trainingsbegleitung”) on the Stellensuche (Job Search) and Initiativbewerbung (Speculative Application) pages – consists exclusively of advisory, preparatory and training services at a fixed price.
(2) Under these packages DokTing does not make contact with employers, companies or medical institutions. DokTing does not send any applications and no correspondence in the name of the Customer and does not conduct any negotiations for the Customer. The Customer shall send all applications and the entire correspondence himself or herself from his or her own e-mail address; the Customer decides for himself or herself which employers or companies to apply to.
(3) Lists of possible employers, companies or job vacancies handed over by DokTing are informational material for the Customer's own selection. They contain no recommendation of any particular position, no undertaking to make contact and no statement as to the availability or the filling of the positions named.
(4) The remuneration is owed exclusively for the advisory and training services named in the package description. It is not linked to the obtaining of a position, of a job interview or of an employment contract. Decisions on recruitment, professional practice permits and residence lie exclusively with the employers and the competent authorities.
(5) The registered activity reproduced in Section 2(3) additionally comprises skilled-worker job matching and recruitment placement (without temporary agency work (Arbeitnehmerüberlassung)). This activity is not the subject matter of the packages named in paragraph 1. It is rendered exclusively under separately agreed, employer-financed procedures – in particular in the nursing sector – on the basis of separate contractual agreements with the respective employer. In such procedures no placement or recruitment fees are incurred by the skilled worker; the conditions are set out in the respective separate agreement and not in the packages under paragraph 1.
(1) DokTing offers a free and non-binding initial consultation. It serves the recording of the Customer's details and the clarification of the organisational support required. The initial consultation is not legal advice and does not give rise to any claim to a particular outcome.
(2) The booking of the chargeable packages requires a previously conducted free initial consultation and a release code (Freigabecode) issued on that basis. The release code must be stated in the order form; DokTing shall verify it before accepting the order.
(3) The release code confirms exclusively that a free initial consultation and an initial administrative assessment have taken place. Its limited validity ensures that this assessment is up to date; an extension shall be granted free of charge upon request.
(4) The release code is personal and non-transferable. It gives rise neither to a payment obligation on the part of the Customer nor to a claim to a particular outcome, to a particular service or to a price reduction.
(1) The presentation of the services and packages on the website does not constitute a binding offer, but a non-binding invitation to the Customer to submit an offer.
(2) The Customer submits a binding offer to conclude a contract by selecting a package on the respective service page, completing the order form in full with the required information (in particular name, e-mail address, telephone or WhatsApp number, invoice address, invoice country and release code (Freigabecode)), making the declarations required under paragraph 3 and clicking the “Order now with obligation to pay” (“Jetzt zahlungspflichtig bestellen”) button.
(3) Before submitting the order, the Customer shall declare by means of separate confirmation checkboxes that he or she
Without these mandatory confirmations, the order button is disabled and an order is not possible. The express request for early commencement of performance under Section 18(1) is not a mandatory confirmation; the corresponding box is optional, unchecked by default and has no effect on the enabling of the order button.
(4) DokTing shall confirm receipt of the order without undue delay by electronic means (Section 312i(1) sentence 1 number 3 BGB). The acknowledgement of receipt does not yet constitute acceptance of the offer.
(5) The contract is formed when DokTing accepts the offer. Acceptance shall be effected by sending the pro forma invoice together with the bank details by e-mail, at the latest, however, by the commencement of the rendering of the services. If DokTing does not accept the offer within seven days of its receipt, the Customer shall no longer be bound by his or her offer; payments already made shall be refunded in full without undue delay.
(6) DokTing shall be entitled to refuse acceptance, in particular if the requirements under Section 4 or Section 8 are not met, if the package selected is evidently not suited to the Customer's situation, or if the rendering of the services is impossible for legal or factual reasons. A refusal shall be communicated to the Customer; there is no claim to the conclusion of a contract.
(7) In the case of payment in advance, processing requires receipt of payment and of the necessary documents. Vis-à-vis consumers, processing begins before expiry of the withdrawal period only if the Customer has expressly requested early commencement of performance under Section 18(1); otherwise it begins after expiry of the withdrawal period. After receipt of payment, the Customer shall in both cases receive the proper invoice as well as a secure, time-limited upload link for his or her documents.
(1) The Customer may identify and correct input errors at any time before submitting the order. DokTing provides the following technical means for this purpose (Section 312i(1) sentence 1 number 1 BGB, Article 246c number 3 EGBGB (Introductory Act to the German Civil Code)):
(2) After the order has been submitted, the information transmitted by the Customer is contained in the acknowledgement of receipt and in the pro forma invoice which the Customer receives by e-mail. The Customer is required to check this information.
(3) If the Customer establishes an input error after submitting the order, he or she shall notify DokTing thereof without undue delay by e-mail to info@dokting.de, stating the order number. DokTing shall make corrections to the name, address, invoice country or contact details free of charge until receipt of payment; after the invoice has been issued, the correction shall be made in accordance with the provisions of tax law by means of a corrective document.
(4) The consumer's right of withdrawal under Section 19 and under the withdrawal instruction (Widerrufsbelehrung) shall remain unaffected by the foregoing paragraphs.
(1) DokTing stores the contract text. The following are stored: the order data, the booked package together with the description of services and the price, the wording of the declarations made by the Customer, as well as the versions of the Terms, the withdrawal instruction (Widerrufsbelehrung) and the privacy policy which applied at the time the contract was concluded. These versions are archived with checksums, so that it remains verifiable which wording formed the basis of the contract.
(2) Immediately after the order, the Customer shall receive an e-mail containing the pro forma invoice as a PDF file. It contains the order number, the booked package, the description of services, the price, the due date and the bank details. After receipt of payment, the Customer shall likewise receive the proper invoice as a PDF file by e-mail.
(3) In addition, DokTing shall create contract documentation as a PDF file for every order. It contains the contracting parties, the service commissioned, the wording of the declarations and confirmations made – including whether the Customer requested early commencement of performance under Section 18(1), with display language and time –, the contract language, the legal documents underlying the contract, the time at which the declarations were made and the checksums of the applicable versions of the legal texts.
(4) The contract documentation is sent to the Customer as a PDF file together with the contract confirmation by e-mail and is additionally available for retrieval and download at any time in the customer portal under the Customer's personal account, as soon as the account has been activated. Upon request to info@dokting.de, DokTing shall additionally send the contract documentation by e-mail.
(5) Retention period: Contract data and evidence of consent shall be retained for the duration of the contractual relationship and thereafter until the expiry of the statutory limitation periods, as a rule three years (Sections 195, 199 BGB). Contract-related correspondence, including withdrawal declarations and acknowledgements of receipt, shall be retained for six years from the end of the calendar year (Section 257(1) no. 2, (4) HGB; Section 147(1) no. 2, (3) AO). Invoices, credit notes, payment and refund records shall be retained for eight years (Section 147(3) AO (German Fiscal Code), Section 257(4) HGB (German Commercial Code), Section 14b(1) UStG). The contract documentation and the archived versions of the legal texts shall be kept available for the duration of the periods referred to. Details are set out in the privacy policy.
(6) The Terms, the withdrawal instruction, the model withdrawal form, the privacy policy and the legal notice (Impressum) are available on the website at any time and may be printed out and permanently stored by the Customer. Upon request, DokTing shall send the version applicable to the conclusion of the contract by e-mail.
(1) All prices are stated in euros and are final prices. The prices shown on the website at the time of the order shall be authoritative. Pursuant to Section 19 UStG, no value added tax is shown.
(2) Third-party fees (for example application fees, fees of a recognition authority or of a ministry) are subject to the assumption of costs under paragraph 3 only if the service description of the booked package expressly provides for this with a maximum amount. Without an express statement in the service description, third-party fees are not included in the price and are to be borne by the Customer.
(3) The package price is a flat price (Pauschalpreis). Insofar as the service description so provides, DokTing shall bear the third-party fees actually incurred for the agreed service up to the maximum amount stated there. This maximum amount is a cost-assumption limit within the flat price and not a separate customer credit. If lower or no such fees are incurred, the mere non-exhaustion of this limit does not give rise to any claim to payment or to a reduction of the flat price. Statutory claims, in particular in the event of withdrawal, termination or performance not in conformity with the contract, remain unaffected. Fees exceeding the limit shall be communicated to the Customer before they are incurred and shall be arranged only after the Customer's express approval.
(4) Payment in advance by bank transfer is offered as the method of payment. The order number must be stated as the payment reference. Further methods of payment shall be offered only if they are expressly shown in the ordering process.
(5) The remuneration shall fall due for payment on the due date named in the pro forma invoice. Costs and fees of the remitting credit institution shall be borne by the Customer; decisive for performance is the amount credited to DokTing.
(6) DokTing shall be entitled to make the commencement of the rendering of the services conditional upon receipt of payment in full. If payment is not made, DokTing may withdraw from the contract after the fruitless expiry of a reasonable additional period set in text form (Textform). The statutory provisions on default shall remain unaffected.
(7) The Customer may set off only against counterclaims which are undisputed or have been established by a final and binding judgment. A right of retention is available to the Customer only in respect of claims arising from the same contractual relationship.
(8) Price changes on the website shall have no effect on contracts already concluded.
(1) The scope of services is set out exhaustively in the description of the booked package. The services comprise only the temporal and substantive scope named therein.
(2) Quotas – such as hour quotas, a particular number of follow-up appointments or a particular number of job applications prepared ready for dispatch – are maximum limits. Components not used shall not be paid out, not credited and not transferred to other contracts or to third parties, unless expressly agreed otherwise.
(3) If the package description contains an express performance period – namely in the case of the career packages with up to 15 job applications prepared ready for dispatch and up to 15 follow-up appointments – the components of the package shall be rendered within the stated maximum limits within six months from the agreed start date communicated to the Customer. The start date requires receipt of payment and of the necessary documents and depends on the Customer's choice regarding early commencement of performance (Section 18); payment, invoicing or the provision of the upload link do not by themselves start the period. There is no automatic extension. A closing report documents the services rendered and the components not used. Expiry of the period alone is not evidence that all services have been rendered; a completion confirmation as full performance is issued only once all components owed, including follow-up appointments due, have been rendered. The Customer's statutory rights remain unaffected; services not rendered do not lapse merely because the period has expired where DokTing is responsible for the delay. The end of the services is independent of the outcome of the job applications or of the conclusion of any employment.
(4) If the rendering of the services is delayed for reasons for which the Customer is responsible – in particular missing, incomplete or belatedly transmitted documents or a failure to respond – an agreed performance period shall not be extended thereby. DokTing shall notify the Customer in text form (Textform) of an impending expiry of the period. Circumstances for which DokTing is responsible, as well as periods of force majeure, shall extend the performance period accordingly.
(5) Additional services, additional expenditure or special requests outside the booked package shall require a separate agreement in text form and may give rise to additional costs. Without such an agreement, DokTing shall not be obliged to render them.
(6) DokTing may engage carefully selected third parties (for example translation service providers) for the rendering of the services. Responsibility towards the Customer shall remain with DokTing.
(1) The Customer shall be obliged to provide complete and correct information, to transmit the required documents in good time, in full and in legible form, to notify changes to his or her information and circumstances without undue delay, and to respond to queries from DokTing within a reasonable period.
(2) The Customer shall bear responsibility for the correctness, completeness and authenticity of the documents and information submitted by him or her. The submission of forged, falsified or substantively incorrect documents is prohibited. Where there are specific indications thereof, DokTing shall be entitled to refuse the further rendering of the services and to terminate the contract for good cause; the claim to remuneration for services already rendered shall remain in existence.
(3) Documents shall be transmitted exclusively via the secure, time-limited upload link provided by DokTing. Only the documents requested shall be transmitted. Documents not requested, in particular copies of a passport or identity card as well as data of special categories within the meaning of Article 9 GDPR, shall not be transmitted.
(4) The Customer shall himself or herself observe and comply with official deadlines, appointments, fees and requirements of authorities, higher education institutions, employers, recognition authorities, embassies or consulates, unless organisational support in this respect has been expressly agreed.
(5) The Customer shall ensure that the e-mail address stated by him or her is reachable, that messages from DokTing can be received and that the spam folder is checked regularly.
(6) If the Customer fails to comply with his or her duties to cooperate, or fails to do so in good time or in the required form, DokTing shall not be liable for delays or disadvantages caused thereby. Any additional expenditure arising therefrom may be remunerated separately by separate agreement in text form (Textform).
(1) Communication shall as a rule take place by e-mail, via the customer portal or via the contact and booking channels provided on the website.
(2) Text form (Textform) shall suffice for declarations within the framework of this contract, unless otherwise provided by law. Declarations having legal effect – in particular withdrawal (Widerruf) and termination – shall be addressed to info@dokting.de or by post to the address named in Section 2. Consumers may additionally declare withdrawal via the electronic withdrawal function under Section 356a BGB (button “Withdraw from contract” in the footer of every page and at the top of the withdrawal instruction, page dokting.de/en/widerruf-formular.html); no customer account or release code is required for this. DokTing acknowledges receipt without undue delay by e-mail, stating content, date and time.
(3) Communication via messenger services such as WhatsApp shall take place exclusively at the Customer's request and shall serve the purpose of organisational coordination. This channel is not provided for declarations having legal effect. Information on data processing is contained in the privacy policy.
(4) DokTing informs the customer by email of material processing stages and updates appearing in the customer account; the relevant information is also made available in the customer portal. The customer must ensure that the email address provided remains reachable and can receive messages from DokTing. Browser or device notifications (Web Push) are not used.
(1) Stated processing times, schedules and estimates are guidance values unless they have been expressly agreed as binding in text form (Textform).
(2) Delays may arise in particular from missing documents, queries, waiting times at external bodies, changes to requirements or public holidays. DokTing shall inform the Customer of material delays as soon as they become apparent.
(3) The Customer may reschedule or cancel agreed consultation appointments via the booking system of the website. DokTing may reschedule an appointment for good cause; in such a case an alternative appointment shall be offered promptly.
(4) If the Customer fails to attend an agreed appointment without prior cancellation, the appointment shall be deemed to have been used up from the agreed quota (Kontingent), unless the Customer was prevented, through no fault of their own, from attending and from cancelling in good time.
(1) Requirements of universities, employers, recognition authorities (Anerkennungsstellen), public authorities, immigration authorities (Ausländerbehörden), embassies, consulates or other third parties may change at any time. This shall also apply to responsibilities (Zuständigkeiten), procedural steps, fees and processing times.
(2) DokTing takes careful guidance from the information available in each case, but assumes no warranty for the completeness, currency or binding nature of external requirements. Binding information shall be given exclusively by the competent bodies.
(3) If the requirements change after conclusion of the contract to such a material extent that the agreed service becomes wholly or partly devoid of purpose, the parties shall agree an appropriate adjustment of the service. If no agreement is reached, either party may terminate the contract in respect of the part of the service affected; services already rendered shall be remunerated and any payments exceeding this shall be refunded.
(1) During the ordering process the Customer may, by means of a separate, optional confirmation box that is unchecked by default, expressly request that DokTing commence performance before expiry of the withdrawal (Widerruf) period, and at the same time take note that his or her right of withdrawal lapses upon complete performance of the service. The request is voluntary; the order can also be placed without it. Whether and when the request was declared is recorded, with its wording and display language, in the contract documentation pursuant to Section 11; for Customers who did not make the request, no request is documented.
(2) If the Customer has requested early commencement, DokTing shall commence performance after receipt of payment and of the necessary documents. If the Customer has not requested early commencement, DokTing shall commence performance only after expiry of the withdrawal period; payment, invoice and upload link are available in both cases. The withdrawal period is calculated from the conclusion of the contract and proper information about the right of withdrawal in accordance with Sections 187 to 193 BGB (the period ends on expiry of the day; if the last day falls on a Saturday, Sunday or public holiday, the period ends on expiry of the next working day). If DokTing has no evidence of the contract confirmation, processing does not start automatically but only after review and documentation by DokTing.
(3) If the consumer withdraws from the contract after having requested early commencement and before the service has been fully performed, he or she owes a reasonable amount for the services performed up to the withdrawal (Section 357a(2) BGB), provided DokTing has informed him or her properly. The amount is calculated proportionately: the decisive factor is the ratio of the services performed up to the withdrawal to the total scope of the contractually agreed services, applied to the total price agreed. Without an express request for early commencement, no compensation for value is owed.
(4) In the case of a contract for the provision of services, the right of withdrawal lapses only when DokTing has fully performed the service and commenced performance only after the consumer gave his or her express consent and at the same time confirmed that he or she loses the right of withdrawal upon complete performance of the contract (Section 356(5) BGB). The handover of individual files (e.g. a PDF) does not constitute complete performance of the entire package; individual files are not independent digital products.
(5) Insofar as a service consists of the supply of digital content not supplied on a tangible medium (Section 356(6) BGB), DokTing does not make use of an early lapse of the right of withdrawal: the optional box under paragraph (1) is not used as consent to the loss of the right of withdrawal for digital content, merely opening or downloading files does not remove the right of withdrawal, and no compensation for value is owed for digital content in the event of an effective withdrawal (Section 357a(3) BGB).
(6) The details of the right of withdrawal, its exercise and its consequences are set out in the withdrawal instruction (Widerrufsbelehrung).
(1) In the case of contracts concluded by means of distance communication, consumers have a statutory right of withdrawal (Widerruf) under Sections 355 and 356 BGB, unless this right is excluded or has expired pursuant to Section 18(4).
(2) The details, in particular the period, the commencement of the period, the form of exercise, the consequences of withdrawal and compensation for value (Wertersatz), are set out in the separate Withdrawal Instruction (Widerrufsbelehrung). The model withdrawal form reproduced therein may be used, but is not mandatory. Withdrawal may also be declared via the electronic withdrawal function under Section 15(2) (dokting.de/en/widerruf-formular.html); the acknowledgement of receipt documents the content and time of the withdrawal but is not yet a statement on the scope or amount of any refund.
(3) There is no right of withdrawal for contracts with entrepreneurs within the meaning of Section 14 BGB.
(1) If the Customer objects to work results produced by DokTing – such as application documents, overviews or checklists – on grounds of substantive or formal errors, DokTing shall revise them within the scope of the booked service without additional remuneration, provided that the objection is notified in text form (Textform) within 14 days of handover. This offer applies in addition to the Customer's statutory rights and does not restrict them.
(2) DokTing shall be liable without limitation for damage arising from injury to life, body or health that is based on a breach of duty by DokTing, its legal representatives or vicarious agents (Erfüllungsgehilfen), and for damage based on an intentional or grossly negligent breach of duty by DokTing, its legal representatives or vicarious agents.
(3) In the case of simple negligence, DokTing shall be liable only for the breach of material contractual obligations (wesentliche Vertragspflichten). Material contractual obligations are those obligations the fulfilment of which is essential to the proper performance of the contract in the first place and on the observance of which the Customer may regularly rely. In such a case, liability shall be limited to the damage typical for this type of contract and foreseeable.
(4) Liability under the German Product Liability Act (Produkthaftungsgesetz), liability arising from an expressly assumed guarantee and liability for the fraudulent concealment of a defect shall remain unaffected.
(5) Liability for damage caused by data loss is governed by paragraphs 2 to 4. Any contributory responsibility of the customer is taken into account only under the statutory provisions; this clause does not limit the liability specified in paragraphs 2 and 4.
(6) The provider of an external website is generally responsible for its content. DokTing’s liability for breaches of its own obligations, particularly when selecting, preparing or conveying information as part of the agreed service, is governed by paragraphs 2 to 4 and is not excluded merely by referring to an external source.
(7) Any further liability of DokTing is excluded. The foregoing provisions on liability shall also apply for the benefit of the legal representatives and vicarious agents of DokTing.
(1) DokTing shall not be liable for decisions, assessments, processing times, information or acts of embassies, consulates, public authorities, immigration authorities (Ausländerbehörden), universities, preparatory colleges (Studienkollegs), employers, recognition authorities (Anerkennungsstellen), chambers (Kammern), banks, insurers, payment service providers or other third parties.
(2) This shall apply in particular to visas, preliminary approvals (Vorabzustimmungen), admissions, recognitions, certificate evaluations (Zeugnisbewertungen), licences to practise (Approbationen) and professional practice permits (Berufserlaubnisse), employment contracts, invitations to job interviews, official notices (Bescheide) and other results of external procedures.
(3) Likewise, DokTing shall not be liable for changes in the legal situation, in administrative practice, in responsibilities (Zuständigkeiten) or in fee schedules occurring after conclusion of the contract.
(4) Paragraphs 1 to 3 concern decisions and circumstances outside DokTing’s sphere of responsibility. They do not exclude liability for breaches of DokTing’s own obligations or those of its legal representatives or persons engaged to perform those obligations. This applies particularly to errors in administrative activities undertaken under the contract. Section 20, paragraphs 2 to 4, remains applicable.
(1) Texts, templates, overviews, checklists, structuring materials (Strukturierungen), application documents, articles, videos and other working materials produced by DokTing are protected by copyright to the extent that they are capable of protection.
(2) The Customer receives a non-exclusive (einfaches), non-transferable right of use that may not be sublicensed, for the Customer's own personal purposes within the scope of the booked service. The right of use is subject to the condition precedent (aufschiebende Bedingung) of full payment of the agreed remuneration.
(3) Not included are publication, further dissemination, making available to the public, adaptation for the purpose of passing on, and any commercial use or use for training or teaching purposes.
(4) Documents relating to the Customer which DokTing has produced for the Customer – in particular the curriculum vitae, cover letter and application package – may be used by the Customer without restriction for the Customer's own job applications (Bewerbungen) and formal applications (Anträge); paragraph (3) shall not preclude this.
(5) Trade marks, logos and design elements of DokTing may not be used without prior consent in text form (Textform).
(1) Opening of an account. The portal account shall be opened exclusively by means of a personal activation code which DokTing sends to the e-mail address on file. The account is personal and may not be passed on or transferred. The Customer shall keep their password secret and shall inform DokTing without undue delay if unauthorised access is suspected.
(2) Portal content. Processing steps, summaries, articles and videos in the account are Customer-related information and form part of the agreed service. Customer-related content serves the agreed organisational, academic and professional support; individual legal assessments do not form part of the service. They do not constitute legal advice and do not constitute any guarantee of success.
(3) Copyright and confidentiality of the video content. All videos, explanations and materials in the portal are protected by copyright and belong exclusively to DokTing. Downloading, recording, filming, taking screenshots, republishing or passing on to third parties – whether for consideration or free of charge – is prohibited. Use is permitted exclusively to the Customer within the Customer's own account.
(4) Watermarking and logging. The Customer acknowledges that every playback is marked with the Customer's personal reference identifier and is logged by technical means. The purpose is the protection of the content and traceability in the event of unauthorised passing on. Processing shall be carried out in accordance with the Privacy Policy (Datenschutzerklärung).
(5) Consequences of breaches. Where there are concrete indications of unauthorised use, DokTing may restrict access to the content concerned temporarily and only to the extent necessary. A permanent block requires an examination of the individual case and a proportionate decision. The Customer shall be informed of the reason and the scope and shall be given the opportunity to comment. Termination of the contract is governed by Section 27 and the statutory requirements; any warning notices or remedy periods that may be required are reserved. Services not affected shall be continued insofar as this is possible and reasonable. The statutory claims of both parties and the settlement under Section 27(5) shall remain unaffected.
(6) Availability. DokTing shall endeavour to ensure continuous availability of the portal. Maintenance work, technical faults or circumstances beyond DokTing's control may lead to temporary interruptions. Any claims arising from such interruptions are governed by the statutory provisions and section 20; the core of the agreed service shall remain unaffected. Section 20 shall remain unaffected.
(7) Ending of access. The account shall remain available during the provision of the service and thereafter as an archive for as long as it is used; an account without a login for 36 months shall be deleted after prior notice, provided that no order is still ongoing. The Customer may request deletion at any time; invoices, contracts and records of consent shall remain stored for the duration of the statutory retention periods, and operational contact data shall be removed after the expiry of the limitation period.
(1) Personal right of use. The Customer is granted a personal, non-transferable right to view, limited to the term of the service and the agreed number of views. Transfer to third parties, assignment and the passing on of access data are excluded.
(2) Prohibition of recording and dissemination. Recording, filming, reproducing, uploading or otherwise making the content available to third parties is prohibited in whole or in part, including dissemination in messenger groups or social networks.
(3) Technological protection measures. The Customer acknowledges that the content is protected by technological measures (stream encryption, key rotation, personalised watermarking, session binding); this also applies to the publicly accessible content. Circumventing or disabling these measures is prohibited. Sections 95a and 95c UrhG (German Copyright Act) apply insofar as their respective statutory requirements are met in the individual case; a marking used for attribution is not, for that reason alone, an effective technological protection measure within the meaning of Section 95a UrhG.
(4) Consequences of a breach. Where there are concrete indications of a breach, DokTing may restrict the viewing authorisation temporarily and to the extent necessary in accordance with Section 23(5); termination of the contract is governed by Section 27. Damages under the general statutory provisions as well as civil and criminal proceedings remain reserved insofar as their requirements are met. Technical indications or a match between the marking and a playback session do not, on their own, prove that the Customer personally committed the breach.
(5) Expressly stated limits. The protection measures reduce the risk of copying but do not exclude it; DokTing does not warrant that filming with an external device is impossible.
(1) The articles of the information guide are made available to the Customer in the portal exclusively for personal use; the right is non-exclusive (einfach), non-transferable and ends upon the end of the support relationship (Betreuungsverhältnis). Not included are publication, further dissemination, making available to third parties and any commercial use or use for training purposes.
(2) Every copy is individually marked: visibly with the name, release code (Freigabecode) and time of display, as well as with visible and non-visible technical features which allow a copy appearing outside the portal to be attributed to the account to which it was displayed. The Customer shall expressly confirm this in the portal before first use.
(3) Protection and attribution features may not be removed, altered or circumvented without authorisation. Sections 95a and 95c UrhG (German Copyright Act) apply insofar as their respective statutory requirements are met. A marking used for attribution is not, for that reason alone, an effective technological protection measure within the meaning of Section 95a UrhG.
(4) Express limit. DokTing does not claim complete copy protection – photographing or typing out remain technically possible. The measures enable attribution and proof, not absolute prevention.
(5) Where there are concrete indications of a breach of paragraph (1), DokTing may restrict access to protected articles temporarily and to the extent necessary in accordance with Section 23(5); termination of the contract is governed by Section 27. Further statutory claims shall remain unaffected insofar as their requirements are met.
(1) Information on the processing of personal data, on the legal bases, the recipients, the storage periods and the rights of data subjects is contained in the Privacy Policy (Datenschutzerklärung).
(2) Customer documents are not stored on the web server of the website but are processed via a separate, time-limited and secured upload route. Details are set out in the Privacy Policy.
(1) The contract shall end upon complete performance of the booked service, upon exhaustion of the agreed quota (Kontingent) or upon expiry of an agreed performance period (Durchführungsfrist) pursuant to Section 13(3), whichever occurs first.
(2) The right of both parties to terminate extraordinarily for good cause (Section 314 BGB) shall remain unaffected. Good cause may exist in particular in the case of forged documents, substantial or repeated breaches of the duties to cooperate or of the content-protection obligations, substantial default in payment, or seriously insulting, threatening or discriminatory conduct. The circumstances of the individual case and the weighing of the interests of both parties are decisive. Insofar as required by law, termination shall take place only after an unsuccessful warning notice or after the unsuccessful expiry of a reasonable period for remedy; statutory exceptions remain unaffected. Not every breach of Sections 22 to 25 justifies termination of the contract.
(3) The Customer's right to terminate the contract at any time pursuant to Section 627 BGB shall remain unaffected, provided that the requirements thereof are met. In such a case, DokTing shall be entitled to remuneration for the services rendered up to the termination pursuant to Section 628(1) BGB.
(4) Notices of termination must be given in text form (Textform).
(5) After the ending of the contract, DokTing shall invoice the services rendered up to that point and shall hand over to the Customer the work results produced up to that point in the state of processing in which they are. Overpaid amounts shall be refunded.
(6) The consumer's statutory right of withdrawal (Widerruf) pursuant to Section 19 shall remain unaffected by the foregoing paragraphs.
(1) DokTing is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle), unless there is a statutory obligation to do so.
(2) The former EU platform for online dispute resolution was discontinued on 20 July 2025; for this reason no ODR link is provided on this website.
(3) DokTing accepts complaints and objections at info@dokting.de and shall answer them within a reasonable period.
(1) The law of the Federal Republic of Germany shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (UN-Kaufrecht). In the case of consumers, this choice of law shall apply only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the State in which the consumer has their habitual residence (Article 6(2) of the Rome I Regulation).
(2) If the Customer is a merchant (Kaufmann), a legal person under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contractual relationship shall be the registered seat of DokTing. The same shall apply if the Customer has no general place of jurisdiction in Germany or if the Customer's domicile or habitual residence is unknown at the time the action is brought. For consumers, the statutory places of jurisdiction shall remain applicable.
(3) The place of performance for all services shall be the registered seat of DokTing, insofar as the Customer is an entrepreneur.
(4) Amendments and supplements to this contract must be made in text form (Textform). The priority of individually negotiated agreements (Vorrang der Individualabrede, Section 305b BGB) shall remain unaffected.
(5) Should individual provisions of these General Terms and Conditions be or become wholly or partly invalid, the validity of the remaining provisions shall remain unaffected. The statutory provisions shall take the place of the invalid provision.
DokTing – Hazem Ibrahim, Berliner Straße 24b, 23738 Lensahn, info@dokting.de